Terms & Conditions

At Sound of Music, we stand behind our gear! Every item in our inventory comes straight from the manufacturer or their authorized distributors, so you know you're getting the real deal. If the item is damaged or defective, you can return it within 14 days for a refund or replacement (if available). Just make sure it’s still in brand-new, unused condition with the original tags and packaging. (Please note that if items or packaging come back used or damaged, a restocking fee will apply).

• Return Window: 14 Days from delivery.

• Condition: New, unopened, or lightly tested condition.

• Return Shipping: Free on defective or damaged items / Customer-paid for buyer's remorse.

• Refund Type: Original payment method or store credit.

To return an item, please email Sound of Music at crew@soundofmusicstore.com or call at (765) 457-8821 or toll-free at (877) 539-0714 to obtain a Return Authorization. Once approved, we will email you a prepaid UPS shipping label. Simply attach the label to your shipping box and drop it off at any UPS location. We will ship your replacement item at no extra cost as soon as we receive the returned item. If a replacement item is not available, we will issue a refund or store credit once the item is returned and processed.

No one likes waiting for a refund. That is why our team inspects and processes all returns within 2 business days of receiving them.

Your funds will automatically return to your original payment method within 2–4 business days (excluding any applicable restocking fees). In the rare event that your account is closed or your card is no longer active, don't worry—we will issue you a store credit for the identical amount so you don't lose a dime.

Photographs of the items on our site are there to provide a general idea of the finish of the instrument. There will likely be some variance in color due to the many variables of viewing pictures online (monitor settings, different browsers, graphic cards, etc.).

Wood is a product of nature and will have some variances from guitar to guitar. Like fingerprints, no two guitars are alike; even if they are the same model and finish. Wood has unique features such as grain variance, knots, flaming, quilting, darker and lighter grain color, etc. Cracks in the wood are defects, variances in the visual aspects of the wood are not.

Once a musical instrument arrives at the Sound of Music, we take the time to inspect and set up the instrument so that it plays like it should. However, with changes in climate and humidity, the playability of the product can change. Guitars often do require adjustment upon arrival. We make no guarantee as to the playability of the instrument once it leaves our showroom. We will assist you with advice on adjustment, but will not make return policy exceptions on the playability of a guitar. Guitars do need adjustment every once and awhile, especially when being purchased via mail order.